Horst Schulze

Horst Schulze

CEO, Capella Hotel Group; Founding President, The Ritz-Carlton Group

Horst Schulze’s vision has helped reshape standards of excellence in the hospitality and service industries. Under his leadership, The Ritz-Carlton Group was twice awarded the prestigious Malcolm Baldrige National Quality Award—the first and only hotel to win even one such award. In 2015, Schulze delivered an inspiring and practical talk at the Summit, and will be back this year to unpack how we can build organizations that value efficiencies.